PizzaExpress
Reestablishing a national icon
How do you reclaim your rightful place as a national icon?
What we did
Industries
Dough Balls, Sloppy Giuseppe, or perhaps the one with the egg on? Everyone has their favourite from PizzaExpress. A proudly ‘Britalian’ institution since 1965, the brand brought proper pizza to high streets—from Soho to Singapore. But, with dining becoming more competitive than ever, the pizzeria needed to remind the public who ‘everyone’s favourite’ really was, and why.
Working collaboratively across the organisation, we transformed the entire brand experience. Reestablishing public perception of its value by honing in on the nostalgic, ever-identifiable characteristics of its restaurants— the marble tables and flaring dough, the striped-shirt service and art nouveau filigree—helping us to define their new rallying cry: ‘Let there be Flair’. A brand strategy and new identity tied to its first location’s ‘Soho Spirit’ and jazz club roots.
2m
Since launching "Let there be flair" The PizzaExpress Club has grown to two million members.
45m
Expanded to 4,000 supermarkets with 45m items sold.
The timeless filigree logo epitomises the new strategy—Let there be flair.
“The ambition for the rebrand was to make PizzaExpress stand out from the competition by dialling up our history, craft, style and joyousness. The strategy has allowed us to reclaim what is special about PizzaExpress”
Jo Vaughton
Marketing Director

Channelling the Soho Spirit to celebrate heritage
If you’ve ever taken a trip through Soho, you’d encounter eccentricities, energy and unmatched style. We wanted to capture the electric atmosphere that underpinned the original brand, bringing beloved heritage into a modern context. Typography that feels both contemporary and classic, a sophisticated yet vibrant palette, custom illustrations, and Art Nouveau curves inspired by the logo’s filigree come together to infuse the brand with Soho Spirit.
In writing, we wanted to capture the atmosphere and history of the brand while speaking to all of the best bits of a great meal out. The new tone of voice embodies a persona that’s attentive, stylish and packed with wit.
All that jazz
Music and PizzaExpress are a match made on Dean St. The restaurants regularly host live music, and this was something we wanted to capture through the brand. We did so with playful touches on type as well as rhythmic, jazz improvisation-inspired motion principles that distort, stretch, and scatter the letterforms.




Quality guaranteed
The thoughtfully-sourced ingredients, the passion of the pizzaiolos. The feeling of sitting at your marble table, surrounded by art and dough flaring through the air. We wanted to portray the uplifting feeling of dining at a PizzaExpress through relatable and warm art direction. The often dramatic tone emphasises the enduring creativity and sense of theatre at the heart of the brand.


Setting a new standard
‘Let there be flair’ soon became a rallying cry internally too. It not only strengthened our relationship with PizzaExpress, but led to consultations with leadership, a refresh of their value comms, creation of a bespoke brand book and even guidance for restaurant staff on how to infuse every interaction with a little flair.
The brand idea inspired new internal language and enabled the team to hold one another accountable to a clear standard. Most recently, the business hired their first Head of Flair to ensure this sentiment is woven through every facet of the company.


PizzaExpress Live
As part of PizzaExpress’ rebrand, we also reimagined their sub-brand, PizzaExpress Live—a collection of music venues across London. Championing its unique connection to live music, we revised the logomark with a provocative, neon sign-inspired design, immersive monotone photography and introduced a vibrant colour palette that resembles stage lighting.


PizzaExpress
How do you reclaim your rightful place as a national icon?
2023
What we did
Industries
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